People of Determination
Approach to People of Determination at AL Jarwan Exchange
- At Al Jarwan Exchange, We provide access to our financial products and services for all consumers, including vulnerable groups and People of Determination, helping them conduct financial transactions safely and efficiently.
- We promote gender and racial equality by ensuring fair access to financial products and services for minority groups, recognizing their diverse financial needs.
- We do not make product or service decisions based on family status, gender, minority group membership, or any other personal characteristics, and we treat all consumers equally regardless of religion, age, income, marital status, or similar factors.
- We recognize that the needs of People of Determination vary, and we are committed to providing the necessary support to ensure their equal access to all services. To cater to their specific requirements, we have designated trained personnel and a dedicated counter for their convenience.
- At Al Jarwan Exchange, we are committed to providing all essential information about our products and services.
The Rights of People of Determination
- The right to receive services for people with special needs is the same as for ordinary people.
- The right to easy access to all services and products.
- The right to be informed and get the information needed to make smart choices about products and services, and to understand their basic rights and responsibilities.
- You have the right to be heard, with full contact details provided and an easily accessible customer complaints department.
- The right to access information in written, verbal, and/or digital formats that is suitable for consumers from vulnerable groups.
We’re committed to making all communication respectful, accessible, and suited to individual needs, helping create a more inclusive space for everyone.
Al Jarwan Exchange
Licensed by the Central Bank of the UAE