Key Facts Statement
we request our customers to carefully read and understand the below mentioned Key Fact Statements (KFS) which is also available in Arabic.
- Credit to Bank.
- Cash Pickup.
The available delivery options, categorized by customer types, are as follows:
Account Transfer
| Countries | All (except sanctioned countries) |
|---|---|
| Pay out currency | All major currencies INR, PKR, LKR, NPR, IDR, PHP, BDT, EGP, MAD, JOD, USD, EUR, GBP, AUD, CAD, CHF, JPY, NZD, SGD, ZAR etc. |
| Popular Pay out Currencies | |
| Mode | Direct Correspondent banks. Instant Money Transfer operators. (Instant Cash–Trans fast– U remit ) |
| Service Charge | Min: AED 10.00 – Max AED 50 or More* It can vary Depending on the transaction amount, destination country and currency. Please visit your nearest branch for more details regarding product and corridor-wise charges |
| Beneficiary/Backend Charges | Additional charges by the Intermediary and/or Beneficiary Bank may apply, depending on the receiving country for the transaction. |
| Turnaround Time | Immediate or value date-based, depending on the selected services. |
| Note: All charges are excluding VAT. | |
Cash pick up
| Countries | All (except sanctioned countries) |
|---|---|
| Pay-out currency | All major currencies INR, PKR, LKR, NPR, IDR, PHP, BDT, EGP, MAD, JOD, USD, EUR, GBP, AUD, CAD, CHF, JPY, NZD, SGD, ZAR etc. |
| Popular Pay-out Currencies | |
| Mode | Direct Correspondent banks. Instant Money Transfer operators. (Instant Cash–Trans fast– U remit ) |
| Service Charge | Min: AED 10.00 – Max AED 50 or More* It can vary Depending on the transaction amount, destination country and currency. Please visit your nearest branch for more details regarding product and corridor-wise charges. |
| Beneficiary/Backend Charges | Additional charges by the Intermediary and/or Beneficiary Bank may apply, depending on the receiving country for the transaction. |
| Turnaround Time | Immediate / Same Day |
| Note: All charges are excluding VAT. | |
All Major Countries List
| Albania | American Samoa | Andorra | Argentina |
| Australia | Austria | Azerbaijan | Bangladesh |
| Belarus | Belgium | Bolivia | Brazil |
| Bulgaria | Burkina | Cameroon | Canada |
| Chile | China | Colombia | Costa Rica |
| Denmark | Dominican Republic | Macedonia | Singapore |
| Fiji | Finland | France | French Guiana |
| Gabon | Georgia | Germany | Ghana |
| Gibraltar | Greece | Guadeloupe | Guatemala |
| Guinea Bissau | Haiti | Honduras | Hong Kong |
| Hungary | Iceland | India | Indonesia |
| Iraq | Ireland | Israel | Italy |
| Jamaica | Japan | Jordan | Kazakhstan |
| Kenya | Kosovo | Kuwait | Kyrgyzstan |
| Lithuania | Luxembourg | Malaysia | Mali |
| Malta | Martinique | Mayotte | Mexico |
| Moldova | Monaco | Morocco | Nepal |
| Peru | Philippines | Poland | Portugal |
| Puerto Rico | Qatar | Netherland | New Zealand |
| Nicaragua | Niger | Nigeria | Norway |
| Pakistan | Palestine | Paraguay | Reunion Island |
| Romania | Rwanda | Saint Barthelme | San Marino |
| Saudi Arabia | Senegal | Serbia | Slovakia |
| Slovenia | Solomon Island | Somalia | South Africa |
| South Korea | Spain | Sri Lanka | St. Martin |
| Sweden | Sultanate of Oman | Tanzania | Thailand |
| Togo | Tunisia | Turkey | Uganda |
| Ukraine | United Kingdom | USA | Uzbekistan |
| Vatican City State | Vietnam | Latvia | Ecuador |
| Egypt | El Salvador | Estonia | Ethiopian |
TERMS AND CONDITION
- Please count your money before leaving the counter. No responsibility will be taken afterwards.
- Telegraphic transfers will be considered as executed unless any claim contrary to this could receive from the remitter within 3 months from the date of remittance.
- Refund against cancellation of cash or Telegraphic Transfers or any payment orders returned unpaid for whatsoever reason will be only made at the prevailing currency market rate, after our receipt of an advice confirming non-payment of the original payment instruction from our correspondent. The net amount only will be refunded after the necessary deduction of all expenses.
- The company will not be responsible for any delay, mistake or omission caused in transmission and our Liability is limited for amendment at shortest possible time on time.
- The Exchange is free to use service/s of intermediary banks/financial instructions in any country of its choice for the execution of this transfer. Correspondent / Intermediary charges are applicable to some countries and will be deducted at paying end.
- This remittance will be subject to the laws related to monetary transactions in the UAE / Intermediary / destined countries / AML CFT and may blocked / freeze incase found suspicious. The Sender / beneficiary will be fully responsible to provide necessary evidence / clarification to prove genuinely / legality of entities / funds involved and follow up the concerned authorities for effecting payment or refund in such a case. The exchange will not bear any responsibility in this respect.
- Any amendments / re-issue of remittance transactions for whatever reason shall be subject to our regular charges rate difference as applicable.
- Al Jarwan Exchange will not collect /deduct any form of charge from the remitter if payment order process resulted in an error at the hands of its officials or bank or agent
- By using our products and services, the customer agrees to waive the cooling-off period for immediate commitment.
- Al Jarwan Exchange will not misuse the data or share it with any customer or third party, expect as required by law/regulation.
- Customers may lodge any transaction-related complaint within 14 daysfrom the date of the transaction. Al Jarwan Exchange will issue an acknowledgment within 2 business days and endeavour to resolve the issue within 10 business days.
- Unclaimed amount lying for long period can only be refunded as per regulation guidelines. All refund will be paid in UAE Dirham (AED) only.
- Service charges details of all the products and services are available on our website aljarwanexchange.com and also displayed at our branches.
- The rates displayed on our website or branches are indicative only and are subject to change according to market fluctuations.
- For transactions processed through third-party service providers (e.g., U Remit, Trans Fast, Instant Cash), the customer agrees to be bound by the terms and conditions of the respective provider, which are available on their official websites.
- The customer shall be responsible to provide original valid UAE National ID or passport with a valid UAE visa or any other kind of documents as application to the type of transaction that customer is executing with Al Jarwan Exchange.
- Any transaction executed with Al Jarwan Exchange by way of a cheque. In cases of dishonored cheques for any reason whatsoever, the customer shall be fully responsible to settle the full amount in cash immediately including any bounce charge, upon intimation by the Al Jarwan Exchange to the customer about the dishonored cheque. The customer shall also be responsible to settle the exchange rate difference if any occurred on a delayed transaction due to dishonored cheque. Al Jarwan Exchange shall have full right to cancel the transaction without notice and take necessary legal actions against the customer for dishonored cheque.
- These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emiratesand the regulations of the Central Bank of the UAE. Any disputes arising shall be subject to the exclusive jurisdiction of UAE courts.
WARNING / DISCLOSURE
- Additional fees may be levied by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.
- Penalties and Fees may be applied if there is a customer error or omission in providing correct or incomplete information for remittances.
- The actual time to complete a transaction may differ from estimates due to increased scrutiny of transactions by the correspondent bank/financial institution or entity providing financial services to the beneficiary.
- Exchange rate used for the refund of money paid by the Consumer may differ from the original rate used for the transaction. Any costs which could be incurred for the cancellation are caused by the Consumer.
- There may be additional and significant costs charged by the receiving entities should there be Errors/omissions in the remittance information provided by the Consumer causing a rejection of, or delays in the transaction.
- Upon signing the receipt, the customer confirms and acknowledges the correctness, authenticity, and legality of all the transaction details and will be held responsible for the same.
- Al Jarwan Exchange will inform affected customers if it closes, merges, or relocates any of its branches with a sixty (60) day prior notice period through clear announcements at the branch and updates on the official website.
- Al Jarwan Exchange licensed by the Central Bank of UAE reserves the right to amend terms and conditions in line with the applicable law of land or internal policies of Al Jarwan Exchange with a prior notice period of sixty (60) days. Any changes will be communicated to customers through the website and branch disclosures.
- Al Jarwan Exchange accepts no responsibility for consumer failure to comply with terms and conditions and shall not be held liable for any consequences/costs/Fees.
Contact Us
Contact Number Email Address | 065596666 +971506341653 |
|---|---|
Complaints / Suggestions Email Address | 065551555 +971506491909 |
| Website | www.aljarwanexchange.com |
This Key facts statement is presented to the Customer at the time of registration. By signing the receipt at the counter, the Customer acknowledges the receipt of and understanding of this Key Fact Statement. Further acknowledge that he/she has an understanding of the product/ service features, pricing, benefits, risks, warnings, fees and Consumer’s rights and obligations as detailed in the Key Fact Statement.
Al Jarwan Exchange
Licensed by the Central Bank of the UAE