Frequently Asked Questions (FAQ)
How do I Send Money?
- Visit any Al Jarwan Exchange branch with your valid ID (like Emirates ID or passport).
- Registeras a new customer (first-time only).
- Provide the details of the person you’re sending money to.
- Make the payment, and your money will be sent safely and quickly.
Is it possible to send money to any country through Al Jarwan Exchange?
- Yes! Al Jarwan Exchange offers world-wide remittance services.
(Some exceptions apply due to legal or political restrictions — ask at the branch or call customer support for more details.)
What Documents Do I Need?
- Your valid Emirates ID.
- The full details of the Beneficiary account.
(These may differ based on country and how the money is received)
How Long Does It Take?
- Bank Transfers: Usually 1 to 3 working days. In other cases, 3 to 6 working days.
- Some countries allow instant transfers
Where Can I Check the Exchange Rate?
- Call/visit any branch for today’s rates.
How Much Does It Cost?
- Charges depend on:
- The countryyou’re sending money to
- The transfer method
- Al Jarwan Exchangeoffers fair fees and uses real-time exchange rates
Where’s the Nearest Branch?
- Call: 065596666
- Visit the website and click “Branches inside UAE” to find one near you.
How do I cancel a Transaction that has already been sent?
You can visit any branch of Al Jarwan Exchange to cancel the transaction or contact customer service or send a mail to customercare@aljarwanexchenge.ae
How Can I File a Complaint?
It is our aim to serve you to the best of our abilities. If you have any complaint, please
- Call: 065551555, +971506491909
- Email: complaints@aljarwanexchange.ae
Your complaint will be handled with care and urgency.
Al Jarwan Exchange
Licensed by the Central Bank of the UAE